Frequently Asked Questions (FAQs)
Frequently Asked Questions
Everything you need to know about shopping with NUTANA
1. About Our Jewelry
Q1: Are NUTANA diamonds real?
Yes — our diamonds are lab-grown and IGI certified. They have the same chemical and physical properties as mined diamonds, without the environmental and ethical concerns.
Q2: What materials do you use?
We craft with recycled 14K & 18K solid gold and other recycled precious metals (silver, palladium, platinum, zirconium). All pieces are nickel free, hence made them hypoallergenic and safe for sensitive skin.
Q3: Is your jewelry really waterproof?
Yes. Our pieces are made for daily wear — you can shower, swim, and even play sports with them. Still, we recommend gentle care for long-term shine.
2. Orders & Shipping
Q1: How long does delivery take?
For ready-to-wear items, shipping within Indonesia usually takes 2–5 business days. International orders may take 7–14 business days.
Q2: Do you ship internationally?
Yes, we ship to Singapore and Malaysia. Shipping fees and timelines will be calculated at checkout.
Q3: Can I track my order?
Absolutely. Once your package ships, we’ll send you a tracking link via email or WhatsApp.
3. Bespoke & Custom Orders
Q1: Can I design my own jewelry with NUTANA?
Yes. Our Bespoke service allows you to design engagement rings, wedding bands, or custom pieces with our team.
Q2: How long does a bespoke order take?
On average, 2–6 weeks, depending on complexity. We’ll update you at every stage of the process.
Q3: Can I add engraving?
Yes, engraving is available for selected pieces and is included in certain bespoke orders
4. Returns & Warranty
Q1: What is your return policy?
All of our pieces are strictly non-returnable.
Q2: Do you offer warranty?
Yes. All NUTANA jewelry comes with a 1-year warranty that covers manufacturing defects.
Q3: What if my jewelry needs resizing or repair?
We provide resizing, polishing, and repair services. Contact us, and we’ll guide you through the process. Bespoke orders come with resize and repair warranty.
5. Care & Maintenance
Q1: How should I care for my jewelry?
Avoid harsh chemicals, store pieces separately, and clean gently with a soft cloth.
For a full guide, see our Jewelry Care page.
Q2: Can I wear my jewelry during sports?
Our pieces are sweat-resistant and durable but as all fine jewelry, please take a good care of them. Avoid heavy impact sports to prevent dents or scratches.
Q3: Will my jewelry tarnish?
Our 14K/18K gold pieces will not tarnish. Over time, natural wear may cause small scratches, which can be polished.